0191 500 1154
When coming upon a company you wish to buy their services from, you might be a bit cautious in using them especially the first time. This is where some accreditations can help you make the final decision.
We have partnered with HIES consumer code to ensure that you have a peace of mind when choosing us for your solar panel’s installation.
HIES is a consumer protection organisation that offers comprehensive insurance and specialises in protecting and educating consumers before, during and after the installation of any green energy systems. This provides you with trust, confidence and certainty that your solar energy needs are in professional hands.
Our HIES accreditation means that we have been vetted that the services we provide are carried out safely and professionally. If any problems arise HIES will mediate to ensure that you are treated with respect and any issues will be solved. Below are some of the benefits that you can take advantage of.
What does this mean for you?
- Vetted and accredited installers: HIES vouchers for members (such as ourselves) that the services they offer are up to their standards. They also continue monitoring them closely to keep their accreditation and make sure that the members are still operating as best as they did when they passed the first check.
- Deposit & Stage Payment Protect: Your deposit with us is protected through the HIES deposit and stage payment scheme. The scheme covers up to 25% of the contract value (maximum £5,000) for a period of 120 days, subject to the policy terms and conditions.
- Insurance Backed Guarantees: In the unlikely event of a company has ceased trading the insurance backed guarantee protection is an insurance policy that covers the original guarantee provided by an installer.
- Consumer advice line: Apart from our own support and customer service you will also have the support from the HIES consumer advice line for any enquiries you might have about us.
- Alternative Dispute Resolution & Ombudsman: If you have a complain dispute with a company HIES utilises a third-party person such as an Ombudsman to offer dispute resolution services FREE of charge.
Always research a company and what accreditations they have BEFORE approaching them for any quotes or choosing their services. As for us this is only one of our accreditations, with this in mind we can assure you that we will provide a smoothness experience from the moment you contact us to even after we install your solar panels. Our solar specialists have years of experience so make sure to ask them for anything and they will answer you with a smile.
Alongside the HIES accreditation we also have MCS, NAPIT accreditations and more! All of which will be explained further in upcoming blog posts so keep an eye out on this page.
If you want us to talk you through any concerns or questions, don’t hesitate to ask us! Call us on 0191 500 1154 and one of our friendly solar experts will be happy to assist you.